Product Information

We use real 18k Yellow Gold & Rhodium/Palladium Plating on all of our jewellery. Our base metals include 925 Sterling Silver, 316L Surgical Grade Stainless Steel and Brass. Every piece has been put through rigorous testing before, during and after production to ensure the highest level of quality and durability.

Genuine Iceboys pieces can only be bought from www.iceboys.nl. There are many imitators, therefore, we encourage you to be careful of any website which may look the same but are in fact scam websites. Be wary of: 1. Much lower prices. This indicates a low-quality material and/or plating finish which will significantly affected the longevity and quality of the item. 2. Very long delivery times. This indicates the company is dropshipping which will leave you waiting for months to receive your item directly from a factory. 3. Unclear return policies. Dropshipping websites make it very difficult to return your item and will often request that you return it to China which can be very costly and risky.

Swimming, especially in salt or high temperature water will shorten the lifespan of your jewelry. Chlorine can permanently damage any gold plated jewelry, so we suggest avoiding this.

Our jewelry is processed with PVD plating which achieves the highest quality plating. It allows our gold-plated jewelry to last longer than other gold plating you may have used. (We are constantly working to improve our products).

It is a diamond alternative (Cubic Zirconia) which has many of the same qualities as a real diamond. At ICEBOYS we use the highest grade of CZ stones (AAAAA) to make sure all pieces are of best quality.The good part is that these "diamonds" are lab made.

General Information

We can’t always give an exact time frame on restocks as they’re always subject to change. However, we do have a back in stock notification on selected product pages, so we can notify you when they’re back in stock.

Sign up to our newsletter at the bottom of our homepage to stay updated.

We are fully committed to providing and creating the most highest standard of jewellery, which is why we offer a Lifetime Iceboys Warranty for all purchases of gold/silver plated jewellery. If your product arrives damaged or has any manufacturing defect within 12 months of your purchase, our guarantee entitles you to a one-time replacement of the piece - free of charge. This warranty is voided under any user damage issues (scratches, accidental breakage, water damage).

In the unlikely event of additional damage to your replacement item, we charge 50% replacement or repair fee of the full value paid, per product which can be transferred via PayPal. Please reach out to info@iceboys.nl

*Iceboys Guarantee does not cover lost or stolen items*

Besides our customer service the jewelry we offer is processed with PVD plating which achieves the highest quality plating. It allows our gold-plated jewelry to last longer than other gold plating you may have used. (We are constantly working to improve our products).

Exchange

We aim to process your refund within 3-5 working days from receipt to our warehouse. After we have sent your refund, you will receive an email notification.

Please note it can take a further 5 working days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 5 working days have passed and you have not received the funds.

Email us at info@iceboysamsterdam.com or contact us through our social media channels.

Make sure to include your original packing slip in your return, as should we receive an item without a name or packing slip we are unable to identify it and therefore it will not be processed.  

We do not currently cover postage for any returns.

We advise sending your item under a tracked service & always keep your proof of postage should it be lost during transit.

Please note, all items must be in the original packaged condition in order for us to accept your return. If your order is returned without all of the original packaging, your return or exchange will not be processed.

We do not accept returns or exchanges for custom products and due to hygiene purposes all earrings sales are final.

You can return your item via our portal within 14 days of the date your order was delivered. We cannot accept responsibility for any items sent back to us outside of this timeframe and cannot guarantee you will receive your items back.

We are very sorry to hear you have received a faulty item! Please send us the following info through email:

(1)Your Order Number (2) Item Name

info@iceboys.nl

If you have received your item damaged then please get in touch with us.

We are unable to make any changes to your order once you’ve hit the ‘order now’ button, this includes this following:

1. Changing the item or size
2. Delivery/billing address
3. Adding items to your order
4. Shipping method

You have to go through the returns process to send your order back to us.

*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace these orders.

We are unable to cancel an order after it’s been placed, if you placed the order by mistake or don’t want the items you can go through the returns process to send your order back to us.

info@iceboys.nl

Company Info

Iceboys has Offices in Arnhem, Gelderland, The Netherlands. We have a warehouse in The Netherlands and soon, United Kingdom.

We do not have any retail stores or pop-up locations at this point in time.

Timothy wanted to wear jewellery which he couldn’t find anywhere online. With inspiration from Amsterdam's fashion scene, hip hop music and urban culture, he began designing pieces which he and his friends could wear. A lot of people around him started really liking the jewellery which gave him the idea to make it public and open up an Instagram account. The journey started there.

Payment & Promotions

Our payments methods include:
Credit cards, PayPal, Klarna, iDeal, Bancontact.

Need an other payment method? Contact us. info@iceboys.nl

Shipping & Delivery

Got a ICEBOYS account? 
Log into your account through the online store, check out the fulfillment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information.

Uncertain about the delivery?
No problem! Just contact us through one of our social media channels.

info@iceboysamsterdam.com

Netherlands: 2 business day (within 48 hours)
EU: 2-5 business days
Outside EU: 5-7 business days

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

1. Your order number
2. The name of the item you did not receive

Once we’ve received the above information, our customer team will get this sorted for you!

info@iceboys.nl

You can log into your account through our online store and check the fulfilment status of your recent order.

If you don’t have an Iceboys account, you’ll receive a shipping confirmation as soon as your order has been fulfilled. You will then be able to track your order through the track link on the email. If you haven’t received an email yet, don’t worry! Your order will usually take around 24 hours to be dispatched.

* Please note, tracking can take around 24-48 hours to update after dispatch